Specialized Learning Track

Hospitality & Customer Service Curriculum

Master guest relations, client services, and ordering or checking in polite structures. Start this track to master vocabulary, pronunciation patterns, and realistic branching conversations evaluated instantly by Dia.

8 Guided LessonsStep-by-step syllabus
Dia AI FeedbackInstant Speech Analysis
Self-Paced~2 hours to complete

Course Milestones & Lessons

Follow this structured plan to build competency. Each milestone contains interactive exercises, vocabulary practice, and speaking challenges.

1

Milestone 1: Guest Greetings & Polite Tone

2 Lessons

Adopt standardized greeting structures and appropriate pitch scales for friendly engagement.

2

Milestone 2: Baggage & Reservation Management

3 Lessons

Guide guests through boarding passes, baggage limits, check-ins, and ticket adjustments.

3

Milestone 3: Complaint Resolution

3 Lessons

Calmly de-escalate situations, handle delays, offer voucher accommodations, and resolve requests.

Focused Competency Skills

  • Speaking PronunciationMastered via targeted evaluation metrics and custom grammar prompts.
  • Vocab UsageMastered via targeted evaluation metrics and custom grammar prompts.
Simulation Challenge

Branching Speaking Mission

Test your real-time speaking ability in our immersive branching scenarios. Interact verbally and receive detailed evaluation on speech, sentence structure, and clarity.

Airport Check InRestaurant Ordering

Ready to stand out in your field?

Join thousands of students and career professionals upgrading their conversational speaking skills on Mentora. Secure, gamified, and structured for classroom English practice.

SpecializationHospitality & Customer Service
Register Now